Shipping policy
1. Order Processing Time
- Orders are processed within 1–2 business days
- Orders are not processed on Sundays or public holidays
- You will receive an order confirmation via email/SMS after placing your order
2. Delivery Time
Estimated delivery timelines:
- Metro Cities: 3–5 business days
- Other Locations: 5–7 business days
- Remote Areas: 7–10 business days
👉 Delivery timelines are estimates and may vary due to external factors.
3. Shipping Charges
- We offer Free Shipping across India (update if applicable)
- Any additional shipping charges (if applicable) will be displayed at checkout
4. Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/email
- Please allow up to 24 hours for tracking details to update
5. Delays & Exceptions
Delivery delays may occur due to:
- Weather conditions
- Courier partner delays
- High demand or unforeseen circumstances
Eliva Care is not liable for delays caused by third-party logistics partners.
6. Incorrect or Incomplete Address
- Customers are responsible for providing accurate shipping details
- Eliva Care is not responsible for failed deliveries due to incorrect information
- Additional charges may apply for re-shipping
7. Damaged / Missing Orders
If you receive:
- A damaged product
- Missing items
👉 Contact us within 48 hours of delivery with:
- Order ID
- Clear photos
8. Service Availability
- We currently ship within India only (update if you go international)
9. Contact Us
📧 Email: elivaacare@gmail.com
📍 Address: Office- 11/201 Nebula Park, Thane, Maharashtra, India – 421301